HSBC corporate banking blocked in China; in and outbound finance impacted

The censorship authorities in China have blocked access to HSBC’s corporate banking portal, HSBCnet, casting a large shadow over the the ability for both foreign and domestic companies to conduct day-to-day business inside the country.

What happened?

On October 23, 2014 users started to report that they had trouble accessing the online corporate banking service at global behemoth HSBC.

The bank itself was forced to add a note on its website acknowledging a problem:

Important Message: Customers logging in from China

Dear HSBCnet User

Please be advised that HSBCnet Users are currently experiencing problems when attempting to log into the system from within China. We are aware of this issue and are diligently working with local providers to deliver a prompt resolution.

This challenge resides outside the HSBCnet system and activity performed through our online banking platform remains secure.

For further assistance, please contact your local Customer Support Centre or HSBCnet contact in China.

Sincerely,

Your HSBCnet Team

This notice has since been removed (perhaps at the request of the censorship authorities). This disruption, a financial first for the great firewall (GFW), is a direct result of the censors trying to block access to global CDN Akamai. HSBC is an Akamai client (one of many banks); so is GreatFire.org.

The impact

Corporate executives should now understand that the great firewall and censorship in China are problems for businesses. Who would ever have thought that China, the second largest economy in the world, would block access to HSBC, the largest bank in the world?

Screen Shot 2014-11-18 at 12.53.18.png

Companies need stable internet access to move funds in and out of China and executives should demand that the Chinese government guarantee this. Combined with the recent spate of MITM attacks in China, the reliability and security of online financial transactions has likely caused many sleepless nights for senior management.

Chinese and foreign executives should raise these issues with the authorities. Given the nature and construction of the global internet, human rights and activist websites cannot be isolated from financial and corporate ones. It is impossible for the authorities to deny that we are now truly living in a globally connected world. Corporate executives, if they wish to make further investments in China and overseas, should raise this matter with the authorities immediately, as it is likely that similar disruptions to online financial institutions are likely to occur in the future.

Akamai and HSBC - What’s the connection?

HSBC uses Akamai as part of the secure login system for clients. A simple check of the source code on the login page shows how Akamai is being used.

Screen Shot 2014-11-18 at 12.14.01.png

HSBC uses an Akamai domain (https://a248.e.akamai.net) that is reserved for encrypted websites. Unlike the complete blocking of EdgeCast in China, this block only affects websites using this Akamai subdomain.

We believe that the authorities wanted to block access to mirror websites we are hosting with Akamai. Compared to the largest sites in China, the traffic to our sites is a small drop in a large bucket. Regardless, the authorities have decided that they are better served by plugging a small leak than allowing commerce to thrive.

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Thu, Aug 10, 2023

1.4 million people used FreeBrowser to circumvent the Great Firewall of Turkmenistan

Since 2021, the authorities in Turkmenistan have taken exceptional measures to crack down on the use of circumvention tools. Citizens have been forced to swear on the Koran that they will not use a VPN. Circumvention tool websites have been systematically blocked. Arbitrary searches of mobile devices have also taken place and have even targeted school children and teachers.

The government has also blocked servers hosting VPNs which led to “near complete” internet shutdowns on several occasions in 2022. Current reports indicate that 66 hosting providers, 19 social networks and messaging platforms, and 10 leading content delivery networks (CDNs), are blocked in the country. The government presumably is unconcerned about the negative economic impact that such shutdowns can cause.

Fri, Mar 18, 2022

Well-intentioned decisions have just made it easier for Putin to control the Russian Internet

This article is in large part inspired by a recent article from Meduza (in Russian).

Since the beginning of the war in Ukraine, Russian users have had problems accessing government websites and online banking clients. Browsers began to mark these sites as unsafe and drop the connection. The reason is the revocation of digital security certificates by foreign certificate authorities (either as a direct consequence of sanctions or as an independent, good will move); without them, browsers do not trust sites and “protect” their users from them.

However, these actions, caused - or at least triggered by - a desire to punish Russia for their gruesome actions in Ukraine, will have long-lasting consequences for Russian netizens.

Digital certificates are needed to confirm that the site the user wants to visit is not fraudulent. The certificates contain encryption keys to establish a secure connection between the site and the user. It is very easy to understand whether a page on the Internet is protected by a certificate. One need just look at the address bar of the browser. If the address begins with the https:// prefix, and there is a lock symbol next to the address, the page is protected. By clicking on this lock, you can see the status of the connection, the name of the Certification Authority (CA) that issued the certificate, and its validity period.

There are several dozen commercial and non-commercial organizations in the world that have digital root certificates, but 3/4 of all certificates are issued by only five of the largest companies. Four of them are registered in the USA and one is registered in Belgium.

Mon, Aug 03, 2020

Announcing the Release of GreatFire AppMaker

GreatFire (https://en.greatfire.org/), a China-focused censorship monitoring organization, is proud to announce that we have developed and released a new anti-censorship tool that will enable any blocked media outlet, blogger, human rights group, or civil society organization to evade censors and get their content onto the phones of millions of readers and supporters in China and other countries that censor the Internet.

GreatFire has built an Android mobile app creator, called “GreatFire AppMaker”, that can be used by organizations to unblock their content for users in China and other countries. Organizations can visit a website (https://appmaker.greatfire.org/) which will compile an app that is branded with the organization’s own logo and will feature their own, formerly blocked content. The app will also contain a special, censorship-circumventing web browser so that users can access the uncensored World Wide Web. The apps will use multiple strategies, including machine learning, to evade advanced censorship tactics employed by the Chinese authorities.  This project will work equally well in other countries that have China-like censorship restrictions. For both organizations and end users, the apps will be free, fast, and extremely easy to use.

This project was inspired by China-based GreatFire’s first-hand experience with our own FreeBrowser app (https://freebrowser.org/en) and desire to help small NGOs who may not have the in-house expertise to circumvent Chinese censorship. GreatFire’s anti-censorship tools have worked in China when others do not. FreeBrowser directs Chinese internet users to normally censored stories from the app’s start page (http://manyvoices.news/).

Fri, Jul 24, 2020

Apple, anticompetition, and censorship

On July 20, 2020, GreatFire wrote to all 13 members of the Subcommittee on Antitrust, Commercial and Administrative Law of the U.S. House Committee on the Judiciary, requesting a thorough examination into Apple’s practice of censorship of its App Store, and an investigation into how the company collaborates with the Chinese authorities to maintain its unique position as one of the few foreign tech companies operating profitably in the Chinese digital market.  

This letter was sent a week before Apple CEO TIm Cook will be called for questioning in front of the Subcommittee on Antitrust, Commercial and Administrative Law. The CEOs of Amazon, Google and Facebook will also be questioned on July 27, as part of the Committee’s ongoing investigation into competition in the digital marketplace.

This hearing offers an opportunity to detail to the Subcommittee how Apple uses its closed operating ecosystem to not only abuse its market position but also to deprive certain users, most notably those in China, of their right to download and use apps related to privacy, secure communication, and censorship circumvention.

We hope that U.S. House representatives agree with our view that Apple should not be allowed to do elsewhere what would be considered as unacceptable in the U.S. Chinese citizens are not second class citizens. Private companies such as Apple compromise themselves and their self-proclaimed values of freedom and privacy when they collaborate with the Chinese government and its censors.

Mon, Jun 10, 2019

Apple Censoring Tibetan Information in China

Apple has a long history of censorship when it comes to information about Tibet. In 2009, it was revealed that several apps related to the Dalai Lama were not available in the China App Store. The developers of these apps were not notified that their apps were removed. When confronted with these instances of censorship, an Apple spokesperson simply said that the company “continues to comply with local laws”.

In December, 2017, at a conference in China, when asked about working with the Chinese authorities to censor the Apple App Store, Tim Cook proclaimed:

"Your choice is: do you participate, or do you stand on the sideline and yell at how things should be. And my own view very strongly is you show up and you participate, you get in the arena because nothing ever changes from the sideline."

In the ten years since Apple was first criticized for working with the Chinese authorities to silence already marginalized voices, what has changed? Apple continues to strictly follow the censorship orders of the Chinese authorities. When does Tim Cook expect that his company will help to bring about positive change in China?

Based on data generated from https://applecensorship.com, Apple has now censored 29 popular Tibetan mobile applications in the China App Store. Tibetan-themed apps dealing with news, religious study, tourism, and even games are being censored by Apple. A full list of the censored apps appear below.

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